This Privacy Policy explains how Greencore Solutions LTD ("we", "our", "us") collects, uses and protects information you provide when you contact us, request a quote, or use our website at greencoresolutions.co.uk.

1. Who we are

Greencore Solutions LTD is a heating, renewables and bathroom installer registered in England & Wales, based at 11 Chelsea Court, Marlborough Drive, Darlington DL1 5YE. We are the data controller for personal data you provide to us.

2. The information we collect

Contact details you submit via our enquiry form, phone, email or in person — typically your name, email address, telephone number and postcode.
Job details you share to help us quote — for example property type, existing system, the work you need and your timeline.
Customer records when you become a customer — invoices, certificates (Gas Safe, MCS, HETAS), warranty registrations and service history.
Website analytics — anonymised page-view and device data used to improve the site.

3. How we use your information

To respond to your enquiry and prepare a quote.
To deliver, service and warrant the work we carry out for you.
To meet our legal and regulatory obligations — for example issuing CP12, MCS and HETAS certificates and notifying Building Control where required.
To send service reminders (for example annual boiler service or CP12 renewal) where you are an existing customer.

4. Legal basis

We rely on (a) your consent when you submit our enquiry form, (b) the performance of a contract when you are a customer, and (c) our legitimate interests in operating and improving our business — balanced against your rights.

5. Who we share it with

We do not sell or rent your personal data. We share it only where strictly necessary — for example with boiler or heat-pump manufacturers when registering your warranty, with Gas Safe Register, MCS, HETAS or Building Control where the work requires it, and with our accountants under their own confidentiality obligations.

6. How long we keep it

Enquiry data that does not become a customer record is kept for up to 12 months. Customer records are kept for at least 6 years after the end of the relationship, to meet HMRC and warranty requirements.

7. Your rights

Under UK GDPR you have the right to access, correct, delete, restrict or object to the processing of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO). To exercise any of these rights, email info@greencoresolutions.co.uk.

8. Cookies

Our website uses essential cookies to function. We do not use third-party advertising cookies. Any analytics we use is configured to be privacy-respecting and anonymised.

9. Contact

For any privacy-related question, email info@greencoresolutions.co.uk or write to Greencore Solutions LTD, 11 Chelsea Court, Marlborough Drive, Darlington DL1 5YE.